Why Do Carpet and Flooring Installations Fail? “Bonnet” system: It is at best a temporary appearance enhancement because it only absorbs at the surface and does no real extraction of deep soil. The carpet had been incorrectly cleaned, according to the warranty, with the bonnet system. Professional Cleaning Requirements. After that, the most important way to maintain your carpet is periodic professional carpet cleaning, at least every 2 years and more often if there are pets, children or high traffic. Use of a bonnet or any other type of rotary machine for cleaning or drying is not recommended and may void all warranties. Commercial carpet cleaners must be aware of the details of these carpet warranties and understand how warranty claims are handled. Every carpet and every piece of upholstery I clean is covered by my Standard Six-month warranty. How to Generate Online Leads During These Unprecedented Times, July 2016 Foreword: Know your industry | Cleanfax, The Commercial Carpet Analysis Form | Cleanfax magazine, Hard Surface Inspector Certification Online Class, IICRC Fire & Smoke Restoration Technician/Odor Control Technician Combo, Carpet Inspector Certification Online Class, Stone and Tile Troubleshooting and Inspection, Benefect Launches Website, Joins Environmental Restoration Group. Use of the “bonnet” method may void all warranties. Geyen can be contacted at (612) 799-5111. All mills had one principal objective for their carpet maintenance guides and bonnet/rotary statements. They can, however, deny a specific claim on the warranty because of neglect, poor maintenance or a bonnet or rotary machine being used. Hours for this toll-free line are 8AM to 5PM EST, Monday through Friday. Frequently, certain cleaning methods â such as those that use absorbent pads or rotary machines â have been put in the firing line due to considerations of carpet warranties. â¢ Visit www.stainmaster.com where you can register your warranty and Staining occurs as a result of something that has come into contact with your carpet and transferred its color. © Copyright 2003-2020 Shaw Industries Group, Inc., a Berkshire Hathaway Company. What Is Not Covered In addition to the warranty exclusions listed in the âCarpet Warranty and Carpet Characteristic Exclusions Minimum density required is 6 pounds per cubic foot; thickness should be a minimum of 3/8 inch and a maximum of 1/2 inch. Carpet warranties are being followed by just a few carpet cleaners, but the vast majority of carpet cleaners and janitorial companies (this is commercial) use rotary style machines with bonnets and pads. Or if they know the manufacture of the carpet that they want then they can visit the website for that manufacture and it should have the warranty â¦ The following is a paraphrase of what I sent: Just about every carpet mill, yours included, does not recommend the bonnet system. See warranty details for additional information. So, if a customer damages their carpet for using such a system, we will not cover that damage under warranty, but if they have some other issue unrelated to the damage covered by the warranty, the warranty would still be valid.”. A carpet mill will want to see that youâve cleaned â¦ warranty claims in the first ten years, Purchasers should make claims to 3M, as described later. Our carpet is engineered so that the stain molecules do not adhere to the fiber. The stain removal procedures warranties or special assistance for carpet care and cleaning, call 1-800-438-7668. Mrs Elaine Lees, Blackwood, South Wales Manufacturers that offer WOW Warranty cover: […] Cash Flow article about carpet warranties and rotary cleaning systems. It is always best to follow the recommendation of the mills. But before cleaning, research the warranty, use the cleaning methods recommended, inform the client of what you are doing, document everything, and if a warranty issue comes up, you are better protected from liability. Your email address will not be published. Stay up-to-date on the latest design trends, new products and special deals on the best flooring around. He walked me through specific scenarios involving warranty issues where the carpet cleaner was caught in the middle. Agitation of the floor covering (after application of cleaning product) is accomplished using a machine that powers dual cylindrical brushes that will lift the carpet as brushes turn. (In my experience, the blame for dirty carpet usually goes to 1) pets, 2) husbands ð and 3) kids/grand-kids.
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